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View email templates that are part of a managed package folder in comparison

Hey guys,

I am not sure if this is an actual issue or not but I will ask the question to see if I am missing something :)

When comparing email templates, the compare will return both email templates and folders. I have noticed that in my case, email templates that are part of a managed folder do not return. We can see the folder and sync the folder settings, but no templates. If we move the templates to a non-managed folder we can see the templates. Has anybody encountered anything similar?

Thanks!

Richard

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    Richard Scott shared this idea  ·   ·  Admin →

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      • Richard Scott commented  · 

        Thanks for getting back to me on this. I am curious why these folders are not returning. If we move the templates inside to a folder (other than public) that is visible, they can be deployed.

        I have been looking into what the difference between the custom folders are that we can and can't see and i am not seeing any differences yet. I'll let you know if i find something is up on our end.

        Thanks.

        Richard

      • AdminGearset Team (Admin, Gearset) commented  · 

        Hi Richard,

        a couple of thoughts:

        Sometimes email templates are data rather than metadata. We have to get the list of folders in the org to fetch them, we won't be able to get any templates that aren't in the list that Salesforce returns to us. We don't specifically filter managed folders but we might not be able to see them.

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