Have the Jira ticket which was selected at the point of the commit stay with the PR in Pipelines
At the moment when you select a Jira ticket at the point of commiting to a branch, you are able to track that actionback into Jira.
However when a PR is opened from that feature branch to the next environment branch (in the Pipelines UI specifically) the Jira ticket association is lost, and has to be reattached manually.
- Put the ticket ID in the branch name, i.e. name your branch "feature/AL-99- new-flow"
- Use the drop down menu provided in the Pipelines UI to re select the Jira ticket
- Open the PR from the Commit successful screen and tick the box to include Jira ticket links
Please could the Jira ticket be "remembered" or the ticket ID automatically added to the PR description, so that it does not need to be reattached, saving the user a couple of clicks.
I have experienced this issue myself, but more often than not our Jira tickets have persisted through the pipeline. I was told by support that this was a bug, and was informed two weeks ago that this bug has been fixed - so unless I'm misunderstanding the OP this is no longer an issue.